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Rugs N' Bags - handwoven wool rugs, handmade bags, handbags, backpacks, hand embroidery, cross stitch embroidery, pottery produtcs, wood carved products, felt art and more

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Terms & Conditions



The use of the website www.rugsandbags.com will be considered as acceptance and agreement of these online shopping terms and conditions and the privacy policy. These shopping terms and conditions apply to all orders placed using the website www.rugsandbags.com which is operated by Royal Jelly Bg Ltd in the Republic of Bulgaria.


This website uses cookies and you as a user must have cookies enabled on your computer in order for all functionality on this site to work properly.


General Section – User’s data


You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You are responsible for all activities that occur under your account or password, so please take all necessary precautions to ensure that your privacy details such as the username and password is kept confidential and secure.


By registering an account with the website as a private user, you will be able to place orders without entering your personal data or delivery information every time you place orders; request the receipt of regular information about our products, promotions, discounts and sales; request additional information, participate in our games, competitions and promotions The registration does not bind you in any way to place orders.


You are allowed to place orders even without being registered user, yet in such a case you are deprived of the privileges granted to registered users.

Please ensure the details you provide during the registration are correct,  complete and up to date and please inform us immediately of any changes to those details by updating them  using “Your Account” area of the Website.


Information security


Your personal data as well as your e-mail address will not be made public or conceded to third parties in whatever way.

We use the data you publish solely for the purpose and in connection with the operation of this on-line shop and in compliance with the legislation of the Republic of Bulgaria.

When you visit our site a short text file called a cookie is downloaded to your computer. A cookie is used to store small amounts of information that is used for for traffic analysis only. The cookie does not contain personal details. Depending on your browser  you can set your preferences to block/ refuse cookies, and/ or  be notified  before they are stored. We do not sell any personal information  to any 3rd parties for any purposes.


Contents of the terms in use


"User" means any physical person acquiring products or using services not designated for trade or professional activity, and acting beyond the scope of his business or professional activity.

"Product" means material products offered by this online shop and designated for users, delivered or provided to users .

"Order" means user’s request for purchase of selected product, placed as per instructions for placing orders.

„Supplier" means the business company that is the owner of the on-line shop, with whom the user enters into contract for sale and purchase of product.


General condition for placing an order, contract of sale and purchase and delivery


 1/ Technical steps for placing an order and the legal effect thereof, technical means for finding and elimination of error when entering data and receive confirmation for your order as an user


If you wish to utilize all privileges provided in our website, first of all please register as user.


Placement of order is made in the steps as described below:

On the page containing detailed information about the selected product you will see a link named “Add to cart”. By clicking on the same link you add the selected product to your consumer’s cart .


During the checkout process  you choose how to place your order from 3 different options – the first option is to place your order as a returning customer, in such a case you have already registered an account with us and you can use it. The second option is to register an account with us and the third one is to finish your purchase as a guest.

Registered users can place an order upon entering their personal profile and once having being entered, personal and delivery data do not request repetitive filling in, except in cases of modifications therein. Registration is not obligatory, yet non-registered users must obligatory fill in their personal and delivery  information, whilst the registered ones confirm the already entered data.

You will be required to choose delivery method of your order. All orders at the moment are sent by Standard International Shipping using the services of Bulgarian posts. Please note that the delivery time of the items purchased on the website www.rugsandbags.com will be 10-14 days after you place the order. Normally we process the orders the day after you placed an order.

During the checkout process you will be required to confirm your payment method that is Paypal.


By clicking the “confirm order” button in step 6  you confirm the intent to purchase the selected products and accept the specifications stated, such as: weight, size, color, dimensions, price etc. and agree with all the conditions of this electronic shop. Once you confirm your order, you will be redirected to the Paypal website in order to proceed with the payment. You do not need to have an account with Paypal to be able to make the payment. By using the Paypal web site your payment will be done on the security server of Paypal and we do not have access to your banking and card details.


Upon confirmation of your order and agreement with the conditions for use of www.rugsandbags.com, you will receive a prompt e-mail with confirmation for the acceptance of your order with description of the purchased products, Order number, date, your personal data and delivery details. In case errors are found in order placed, we reserve the right to suspend the execution until the additional and final clarification of all details through telephone call on the number or e-mail address specified by you.

2/ Delivery terms and conditions, including name of Courier service, delivery costs, terms and mode of payment, terms for delivery etc.

Products ordered from www.rugsandbags.com will be delivered by Bulgarian Posts Service to the address specified by you The supplier shall arrange the transport after receiving a cleared payment of the price of the products and the shipping costs during the process of placing an order. All orders at the moment are sent by Standard International Shipping using the services of Bulgarian posts. Please note that the delivery time of the items purchased on the website www.rugsandbags.com could be up to 10-14 days after you place the order.


For all  orders, carriage is payable by the user at the time of making the order on the website.

We are well aware of the fact how important it is for you to receive exactly what you order, and that is why we always inspect each individual order for possible mistakes.


We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.


3/ Information about the way the User receives the official purchase documents – cash bond and/or invoice with cash bond.

Delivery of products is supported by invoice certifying the purchase and the value thereof.


4/ Major clauses of the remote delivery contract


The contract is deemed agreed as from the time the User accepts the terms and conditions offered by the Supplier and places the order.

The user shall pay the specified price in Euro, British pounds or US dollars. The price of products and services  shall be the one specified at the time of placing the order in the remote offer. The same shall cover the value of  the products and services plus VAT, if applicable.

In addition to the price, the User shall pay the amount of the costs for delivery to the address he has specified.



In cases requesting for reimbursement of partial or total payments by Supplier in favor of User, these are made through Paypal to the e-mail address used for placing your order..


Information about specifications of products and liabilities:


1/ TheSpecification of the products  is provided on the page of each individual product

We have made every effort to display the colours, specifications, dimensions and descriptions (please note all images are for illustration purposes only) of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered.


2/ Liabilities

In case the product you desire may not be provided or a delay in accomplishment of the order is anticipated, you will be advised by phone or e-mail, accordingly.


3/ The products specified on this website are suitable and approved for use for customers within the Republic of Bulgarian. Customers who choose to purchase items for usage and distribution to locations outside the Republic of Bulgaria do so at their own risk and have a personal responsibility regarding compliance with local laws.


Information about claims


Claims shall be accepted in case the product has not been used, yet bearing defects.

We guarantee that the product we deliver upon User’s order, comprises all the qualities stated in the offer.


Immediately upon the receipt of product, you will have to inspect the compliance of the same with the order. In case of non-compliance or the appearance of hidden defects or shortages, you will have to put a claim in writing as provided for by Article 125 of the law on Consumer protection of the Republic of Bulgaria.


In such cases you are entitled to put a claim requesting for bringing the product in a compliance with the sale and purchase contract or replacement with new one, depending on the cause for the claim.


In both cases the costs for elimination of defects shall be for our account.


Information about the exercise of Consumer’s rights pursuant to the Law on Consumer Protection in the Republic of Bulgaria


In case the product received does not satisfy your expectations without being defective, we will accept it back and reimburse the amount paid by you.

In order to exercise this right, the following conditions shall be met – you will have to state in writing your intent to recede from the contract, to satisfy the general conditions, to return the product with the integrity of manufacturer’s packing being not deteriorated, the commodity not being used or handled in whatever way, bearing all the labels, in the packing you have received it, and supported by the invoice, latest 7 (seven) days from the date of receipt, with the carriage costs of return being for your account. Anyway, it is our policy that we do not exchange or refund food except where the item is faulty.


You, as consumer, bear responsibility for the product and the supporting documents until the time of receipt with us. In case you have returned the product in due course and in compliance with the specified conditions, we will reimburse to you the amount of the purchase price latest 7 calendar days as from the date you have exercised your right of rescission from the contract, deducted by carriage costs.


Customs Duties

As we deliver our products outside Bulgaria, the delivery may be subject to import duties and taxes. These are determined when the items reach their final destination. You, the customer are responsible for any import duties incurred on your own purchases. Royal Jelly Bg Ltd have no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. We cannot guarantee that your goods will arrive in the same condition that they were dispatched if they are subject to inspection.


Refunds Policy

If you are unhappy with your unused purchase please return it within 28 days along with your receipt for an exchange or refund by the original method of payment, meaning by Paypal.

Items must be returned in their original packaging and must be complete.

We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.


Our contact details:


Royal Jelly BG Ltd

Bulgaria, 9000 Varna

5, James Baucher Str, fl.16, apt.104



Date of last update: June 2014